Sales Policy for NewTopic Luxury Hanging Lights

Effective Date: November 28, 2024

At NewTopic, we are committed to providing high-quality, luxury hanging lights and an excellent shopping experience. Our sales policy ensures that you receive the best service and product availability. Please read our policy carefully to understand how we handle orders, sales, and customer service.

1. Product Availability

We strive to ensure that all of our products are in stock and available for immediate shipping. However, due to high demand or supply chain constraints, some items may become temporarily unavailable. If this happens, we will notify you promptly and offer alternatives or allow you to cancel your order.

2. Order Process

When you place an order with us, you will receive an order confirmation email outlining your purchase details. This does not guarantee that the product is reserved for you, as all orders are subject to availability and approval by our sales team.

  • Order Confirmation: After receiving your order, we will send you an order confirmation email to verify the details of your purchase.

  • Order Approval: Once your payment is processed and your order is confirmed, we will begin preparing it for shipment. If there are any issues with your order, we will reach out to you immediately.

  • Payment: We accept payments via major credit cards, PayPal, and other secure payment methods available on our website. All prices are listed in USD and do not include applicable taxes, shipping charges, or any additional fees.

3. Pricing

All prices listed on the NewTopic website are subject to change without notice. We strive to provide accurate pricing information, but if we discover an error in the price of an item you’ve ordered, we will notify you before processing your order and give you the option to proceed with the corrected price or cancel the order.

  • Promotions and Discounts: Occasionally, we may offer promotions, discounts, or limited-time sales. These offers are valid only during the promotional period and cannot be applied retroactively to previous orders.

  • Sales Tax: Sales tax will be calculated based on your location at checkout. The applicable tax will be added to the final price of your order.

4. Shipping and Delivery

We offer various shipping options, including standard, expedited, and express delivery. Shipping costs depend on the delivery method and the destination of your order. Shipping charges will be clearly displayed at checkout.

  • Processing Time: Once your order is placed, it will typically be processed and shipped within 1-3 business days. However, during peak seasons, processing times may be longer.

  • Delivery Time: Estimated delivery times vary depending on your location and the shipping method selected. Please refer to the tracking information provided once your order is shipped.

  • International Shipping: We currently ship to selected international destinations. Customs duties, taxes, and other charges are the responsibility of the customer.

5. Order Modifications and Cancellations

Once an order is placed and processed, we begin preparing it for shipment. If you need to modify or cancel your order, please contact our customer service team as soon as possible. While we cannot guarantee that modifications or cancellations will be possible after an order is processed, we will do our best to accommodate your request.

  • Modification Requests: If you wish to modify your order, such as changing the shipping address or adding items, please contact us as quickly as possible.

  • Cancellations: If you wish to cancel your order before it ships, we will provide a full refund. If the order has already been shipped, you will need to follow our return process once the item arrives.

6. Customer Service

We are committed to providing excellent customer service. If you have any questions or need assistance, our team is available to help.

  • Contact Us: You can reach our customer service team at contact@newtopiclights.com or by calling +1 (602) 555-1234.

  • Support Hours: Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (local time).

7. Returns and Refunds

Please refer to our Refund and Returns Policy for information about how to return or exchange items purchased from NewTopic. Returns must be initiated within 30 days of delivery, and all items must be in their original condition and packaging.

8. Disclaimer of Liability

We make every effort to ensure the accuracy of the product descriptions, prices, and other information provided on our website. However, we cannot be held responsible for any errors or omissions. In the event of an error, we reserve the right to cancel or modify orders and provide refunds as needed.