Refund and Returns Policy for NewTopic Luxury Hanging Lights
Effective Date: November 28, 2024
At NewTopic, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied with your order, we offer a clear and fair return and refund policy to ensure a hassle-free experience. Please read our full policy below to understand how returns, exchanges, and refunds are handled.
1. Return Eligibility
You can return items purchased from NewTopic within 30 days of delivery, provided the following conditions are met:
Item Condition: The item must be unused, in its original packaging, and in the same condition as when you received it. All tags, labels, and protective materials must still be intact.
Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.
Non-Returnable Items: Custom-made or personalized lighting fixtures, as well as any products marked as final sale, cannot be returned.
2. How to Return Your Item
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at returns@newtopiclights.com or call +1 (602) 555-1234 to request a return authorization.
Prepare the Item: Once your return is approved, carefully package the item in its original packaging to avoid damage during transit.
Ship the Item: We will provide you with a return shipping label. You are responsible for return shipping costs unless the item is defective or damaged upon arrival.
3. Refunds and Processing Time
Once we receive and inspect your returned item, we will process your refund. Please note:
Refund Method: Refunds will be issued to the original payment method used during the purchase. If the original payment method is no longer available, we will issue store credit for the return amount.
Processing Time: Refunds typically take 5-10 business days to process once the return has been approved. Please allow additional time for your bank or credit card company to process the refund.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will provide a return shipping label and send a replacement at no extra charge. To expedite the process, please include clear photos of the damage or defect along with your return request.
5. Exchanges
We offer exchanges for items that are damaged or defective. If you need to exchange an item for a different model or size, simply follow the return process, and we will assist in getting the replacement sent to you.
6. Refunds for Sale Items
Items purchased on sale or with a promotional discount are eligible for a refund, provided they meet the return eligibility criteria mentioned above. However, the refund amount will be based on the sale price.
7. Shipping Costs
Please note that shipping costs are non-refundable, unless the item is defective or damaged. The customer is responsible for return shipping charges unless otherwise stated.
8. Late or Missing Refunds
If you have not received your refund after 10 business days, please contact your bank or credit card company. If you still haven’t received your refund after contacting them, please reach out to our customer service team at returns@newtopiclights.com for further assistance.
9. Changes to This Refund and Returns Policy
We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated “Effective Date.” Please review this policy periodically to ensure you are aware of any updates.
10. Contact Us
If you have any questions regarding our refund and returns policy, please contact our customer service team:
Email: returns@newtopiclights.com
Phone: +1 (602) 555-1234
Address: 1234 Desert Mirage Road, Phoenix, Arizona